Stores

No, you can't email or call the stores unfortunately. Can't find the answer to your question among the frequently asked questions? Luckily, our heroes at the customer service know everything about the stores. They're ready for all your questions every day until 23:59. Of course, you're also always welcome in one of our stores

Yes, you can reserve a product online by selecting pickup in store when you place the order.

• If the product is in stock in the nearest store, you can pick it up today.
• If the product isn't in stock, you can reserve it and pick it up the next day.
• You can pay for it beforehand or when you pick it up in the store.

Yes, you can drop off your product in one of our stores. You don't have to register your repair in advance or print anything. We'll first try to find a solution for the defect ourselves. If that doesn't work, we'll make sure to send your product for repairs.

You can also always ship your package via a bpost point or parcel locker.

Yes you can! Read below how:

• Go to one of our stores with your product. You don't have to register your return beforehand and you don't have to print anything.
• Do you want to exchange your product? You can reserve the new product by ordering it and have it sent to the store. You don't have to pay during reserving.
• Would you prefer your money back? We pay back amounts under € 30 right away in the store. We'll transfer higher amounts back to your bank account within 5 working days.

Yes, you can pay in cash if you place your order in our store. This is possible up to a limit of € 2999. You can reserve a product online and pay in the store or visit us to place your order. You can find the addresses and opening hours of all our stores here. We don't accept cash payments at the door or at the post office.

This is possible in all our stores or various eco-friendly products. Reserve your product online and choose "pay in store", or visit a store to place your order. It's not possible to use your purchasing power premium online.