Complaints

We'll do everything we can to resolve your complaint. The fastest way it to contact our customer service.

Aren't satisfied with your answer? Go big and address our customer service manager. You can email her (MT-klantenservice@coolblue.be) or send a letter to the address below. You'll get an answer within 3 working days.

Coolblue N.V. t.a.v. H. Verhoeven Borsbeeksebrug 28, Gebouw 5 2600 Berchem

Wasn't she able to help you to your satisfaction? You can always submit your complaint to the Consumer Mediaton Service. You can also bring your complaint to the disputes committee via the European ODR Platform.