Hi! We're Coolblue. You can recognize us by our blue box and orange logo. If you’d like to chat with us, you can do so in the following ways:

Contact

• Call us: 03 808 27 00
• Email us: klantenservice@coolblue.be
• Write us: Borsbeeksebrug 28, Gebouw 5, 2600 Berchem

Social Media

Availabilty

• Monday to Friday from 8:00 to 23:59
• Saturday from 9:00 to 23:59

Prefer to visit us? Fun! Make sure to check our opening hours

Useful numbers

• Bank account number: BE07310160125666

1. These conditions are applicable when you buy or have bought something from us. If not, they're not that applicable. We want to make sure you’ve seen these Terms and Conditions. They tell you what we do for you and what you can expect from us.
2. We only deliver in Belgium. If you select a shipping address in a different country, we can't fulfill your order.
3. To place an order, you must be at least 18 years old. If you're not 18 yet, we ask you to have the order placed by your parents or legal guardian. If we notice that an order is placed by a minor, we won't fulfill it.
4. If you place an order on the website, you explicitly accept our Terms and Conditions. They're available on our website
5. If you order online, we'll make sure to get you a copy of these Terms and Conditions you can either save or print. Whether that's in the order confirmation or during delivery.
6. Separate conditions can sometimes apply to a product. In this case, these Terms and Conditions apply as well as the separate ones.. If the Terms and Conditions contradict each other, you can pick the most favorable one.

1. We always tell you what, when, and how, you can buy something. And how much it costs and if you can exchange it. Did you spot a mistake on the product page? You can hold us to it. Except if it’s clearly a mistake and you could've known beforehand.
2. Your order will be complete and the agreement between us will be definitive as soon as we've received approval from the card issuer for your transaction with debit or credit cards. We accept Bancontact, Paypal, Visa, MasterCard, money transfers, and cash. If the card issuer doesn't approve your payment to us, the order might be delivered later. Orders without a valid payment can't be accepted or processed.
3. To purchase a product, add it to your shopping cart. Fill out your contact information and invoice information. Choose your delivery method: delivery to your chosen address, send it to the pickup point chosen by you, or pick it up in one of our Coolblue stores. In the last step, you see an overview page, you accept our Terms and Conditions, and you confirm payment by clicking the button 'I'm going to order'. Once you've gone through these steps, your purchase is final.

1. Sometimes things just don't work between you and your product. In that case, you can return the product within 30 days of receipt. We’ll send you a new product or you’ll receive your payment back within 3 days.
2. If we haven't received your product yet and have no proof that you've returned it, we can wait with the refund.
3. Unbox your purchase the way that suits you and examine the product from all sides. Not satisfied? Don’t use it for something you wouldn’t want someone to do with it before you purchased it. Because if you do, you might receive less money back for the product.
4. Did you indicate that you’d like to return your order, within 30 days? We’ll do the following:

• We'll send you a confirmation of your request;
• We’ll send you a new product or you’ll receive your payment back within 3 days.

5. There are no shipping costs when you return. Nice, isn't it?
6. You can register your return via our website or send the European model withdrawal form to our Customer Service via email or mail.
7. Unfortunately, some products can't be returned:

• Software packages of which the seals are broken or the package has been opened. Or if they’ve already been installed or registered. So, you can’t return the brand new FIFA game after completing it.
• Redeemed or filled in vouchers. Trust us, we also wish we could spend money more than once
• Well-executed services, such as installation and build in service, redeemed vouchers for build in and/or installation service, and the costs for special shipping options, such as Coolblue VandaagNog® and delivery by appointment.

1. We’re always honest about the prices, so you don’t come across any unpleasant surprises.
2. The prices in our stores and on our website are always the same. Easy peasy.
3. All prices are including VAT.
4. Regular shipping is always free. Both ways.
5. Did you choose Coolblue VandaagNog®? You'll pay € 9.95 for shipping.
6. Did you choose delivery by appointment? In that case, you’ll pay between € 9 and € 39 in shipping costs, depending on the time slot and the size of your product.

1. You can only pay for your online order via the payment module on our website.
2. Safety first. That's why transaction information is protected by a safe SSL connection. You can recognize a secure SSL connection by the "lock" in your browser's status bar

1. We do what we promise and we’re always honest.
2. You have the right to receive a good product. Period. Is something wrong with the product? We’ll we solve this for you, of course. We’ll always comply with the law. If we don’t think the law covers enough, we’ll extend the warranty. We’ll always mention that on the product page.

1. We'll do anything, and we do mean anything, to make you happy. We’re a little obsessed with it, to be honest.
2. If you order something before 23:59 on Monday through Saturday, your purchase will arrive the next day. Unless we agreed otherwise. Did it unexpectedly take longer than we promised? We’ll let you know as soon as possible. If you no longer want the product, we’ll make sure to refund your payment as soon as possible, but always within 30 days.
3. The following applies: if you can order it on the website, we have it in stock. What if we can't deliver it after all? You'll receive your money back or we'll offer you a decent alternative. You can always exchange a replacement product, of course.
4. If your order is damaged or lost before it gets to you, it's our fault. We'll solve it for you as soon as possible.
5. Please let us know as soon as possible if you've received a damaged product or if it's not correct according to the delivery note or your order. Send the products back to us as soon as possible.
6. If our transportation service causes damage by delivering products late or not at all, we can't do anything about that.

1. In case of force majeure, we'll let you know as soon as possible. As soon as the situation has passed, we'll fulfill our promises. If that takes too long, you may cancel your purchase. Did you pay in advance? Your payment will be refunded within 3 days.
2. Force majeure includes any situation outside of our will and control, which prevents us from fulfilling our promises to you. This includes strikes, fire, company malfunctions, power failures, disruptions in a (telecommunications) network or connection or communication systems used, or the unavailability of our website, non-delivery or late delivery from suppliers or other third parties.

Our intellectual property, such as our website, logos, texts, photos, names, and all our communication, is protected by copyright. That means that you can't copy or reproduce elements such as our logo, website, photos, names, texts, or color combination without our prior consent.

1. Do you have a complaint? That's a bummer. But we have several emergency plans ready in case you have a complaint. This way, we know for sure that we can solve this for you as quickly as possible.
2. Let us know as soon as possible if you have a complaint, and describe your problem as clearly as possible. This way, we can help you in the best way possible.
3. You’ll receive an answer from us within 3 working days, at the latest. We'll help you right away, or you’ll hear how much time we’ll need to fix things for you.
4. We'd prefer to help you ourselves. What if we really can’t work anything out? You can submit your case to the arbitration committee of the Federal Government via Consumentenombudsdienst.be or via the Belgian ODR Platform. That would be really unfortunate, but we do respect your choice.

That's it. Our Terms and Conditions containing the most important agreements, in clear language. This summation isn't legally binding. The complete version is, and has more complicated words.