With a Coolblue Backup Plan, you don't have to worry about accidents. We offer an extensive coverage, even for when you accidentally drop your new phone.

It's bad enough if your new purchase breaks. With a Backup Plan, we make sure your product will be repaired. We'll repair your phone within 2 hours in a number of our stores. Or you can ship us your defect product and we'll send it back repaired. Isn't repair possible? You'll receive CoolblueCredit from us to get a new product.

When repairs aren't possible, you'll receive the replacement value via CoolblueCredit. For example, if the product can't be repaired or if the repair is more expensive than a new product. With CoolblueCredit, you can choose the new product you want yourself.

Does something happen to the product you've purchased at Coolblue? You'll have to pay a small deductible yourself with the Backup Plan. The amount depends on your plan and the value of the product. The deductible is at least €15 and €300 maximum. You can find the exact amount on the policy document and on the product page.

Our standard warranty only covers damage caused by manufacturing errors. The Backup Plan also covers other damage, like when you accidentally drop the product or if it breaks due to wrong usage.

The Backup Plan doesn't cover all types of damage. This means you're not covered in case of dents, scratches, and other damages that don't necessarily affect the working of the product.