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Written by Caitlin

What's a Second Chance product?

A Second Chance product is a product that has been returned or exchanged for another product by a customer. Because we can no longer sell the product as new, you'll receive a nice discount. In this article, you'll read what a Second Chance product is exactly and what you can do with it.

What's a Second Chance product?

Customer on laptop

A Second Chance product is a product that has been returned or exchanged by a customer. This might be due to damage, but also because it didn't match the expectations of the customer. That's why we divide the products into 3 categories, like new, with light signs of wear, or visibly damaged. No matter the state of the product, we checked it and it always works properly. Can we make you happy with a Second Chance product? You'll benefit from a nice discount.

Almost as new

Phone

We check every product that's returned to guarantee we can make another customer happy with it. We also offer satisfaction guarantee within 30 days for Second Chance products. Out of these 30 days, you'll have the regular, 2-year warranty as usual. The packaging may be opened, damaged, or repacked with all conditions. You can see the way your Second Chance product has been packed on the product page on the right side of the product. It's not possible to get insurance for your Second Chance product.

Nice discount

Washing machine with discount

Because the product was owned by someone before or has signs of wear in most cases, you can order the product at an attractive price. We determine the discount on a Second Chance product based on the condition of the product and the stock. Cashback promotions and promotions with free accessories aren't valid for Second Chance products.

Go green

Washing machine with green label

Customers return a product for various reasons. Because every product deserves a second chance, we offer it again. This prevents the unnecessary disposal or destruction of products, which is better for the environment.

Caitlin
Article by:
Caitlin Second Chance Expert.
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