Solve problems with your CI+ module

Are you going to set up the CI+ module again, because it wasn't successful the first time? Remove the module from the TV when you make the TV search for the signal.

• Step 1: check the frequency information in the menu
• Step 2: check if the smart card is inserted in the module the right way
• Step 3: check the coax cable
• Step 4: check if you're using the right CI+ module
• Step 5: contact your provider

If the TV is searching for channels, you usually have to check or enter some information. Check if all of the information listed is correct. If you want to receive channels with a CI+ module from Telenet, you have to enter the following information:

• Frequency: 32200, 322000, or 322
• Network ID: 22 (Flanders) or 12 (Brussels)
• Modulation: 256-QAM
• Symbol rate: 6875

If you receive TV from a different provider, this data differs per region. You can contact your provider for more information about these details.

Check if the smart card from your provider is inserted in the CI+ module the right way. You can usually find instructions on the module itself. Make sure you insert the smart card in the module with the golden chip first. Also check if the module is properly installed in the TV. Be careful and don't force the CI+ module into the input of the TV. You might damage the module.

If you don't receive public broadcasting channels either, the problem is likely either the TV signal that's received or the coax cable. Check if the coax cable is properly plugged in on both ends and if the cable isn't damaged anywhere. You can also try to connect the TV to the main connector via a different coax cable.

With most providers, you need a 1.3 or 1.4 version CI+ model. A 1.2 version is outdated and is no longer supported. If you've recently received a module from your provider, you can be sure that it's a recent version. You can often see the version on the label of the module. Isn't it indicated or can't you find it? Contact your provider.