How do you reset your Fitbit Charge 2?
Reset in 3 steps
If you reset your Fitbit Charge 2, you actually restart it. You keep your data. Did you reset your Fitbit and does it still not work? Or does your Fitbit have a black screen? Contact the Fitbit customer service. They'll help you further to solve the problem.
Reset Fitbit Charge 2
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Step 1: connect your Fitbit Charge 2 to your laptop or computer. Does your Fitbit vibrate? You can be sure it's charging.
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Step 2: press the button on the side of your Fitbit for 4 seconds.
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Step 3: you see the Fitbit logo appear. This means your Fitbit restarts. Disconnect the Charge 2 from the charger. Your Fitbit is reset.