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Frequently asked questions
How can I contact Coolblue?
You can reach our customer service via different channels. For example, you can reach out by phone at 03 8082700 and email us via klantenservice@coolblue.be. You can find all our contact options on this page. Of course, you're also more than welcome to visit one of our stores.
Are you a business customer? You can find all the business contact options on our business page.
When can I reach your customer service?
Our customer service is available during the following opening hours:
Monday to Friday 08:00 - 23:59 Saturday and Sunday 09:00 - 23:59
The customer service is closed on the following days or different opening hours apply:
- 21 April 2025 (Good Friday) - Closed
- 1 May 2025 (International Workers' Day) - Closed
- 29 May 2025 (Ascension Day) - Closed
- 9 June 2025 (Whit Monday) - Closed
- 21 July 2025 (Belgian National Day) - Closed
- 15 August 2025 (Assumption of Mary) - Closed
- 1 November 2025 (All Saints' Day) - Closed
- 11 November 2025 (Armistice Day) - Closed
- 24 December 2025 (Christmas Eve) - 09:00 - 18:00
- 25 December 2025 (Christmas Day) - Closed
- 31 December 2025 (New Year's Eve) - 08:00 - 18:00
- 1 January 2026 (New Year's Day) - Closed
How can I contact Coolblue's customer service?
You can reach our customer service via different channels. For example, you can reach out by phone at 03 8082700 and email us via klantenservice@coolblue.be. You can find all our contact options on this page. Of course, you're also more than welcome to visit one of our stores.
Are you a business customer? You can find all the business contact options on our business page.
