What's a Coolblue Backup Plan and how does it work?

With the Backup Plan, you'll be insured for the replacement value of your product. This means that you're insured up to amount of the product's value at the moment of the event. We don't depreciate products. This way, the product doesn't lose value.

Did something happen to the product that you bought at Coolblue? You'll pay a small deductible with the Backup Plan. This way, we can keep the premiums low. The amount depends on the cause.

• Damage: 10% of the purchase price
• Theft of mobile devices: 20% of the purchase value

Did you buy a Backup Plan for a white goods product, like a washing machine or fridge? You don't have to pay a deductible. For white goods products, you also don't have to pay call-out or research costs.

The Backup Plan doesn't cover all damage. For example, you're not insured against dents, scratches, and other damages that don't affect the functioning of the product. Wear and errors you can solve by cleaning the products also aren't refunded. In addition, the Backup Plan doesn't cover indirect damage. That's damage the broken product causes. For example, your washing machine breaks and the water that it leaks damages your floor. You need a home insurance or content insurance for that. Check the Terms and Conditions for which damage isn't covered by the Backup Plan.

The Backup Plan also covers the costs the aren't covered by the standard Coolblue warranty and legal warranty. In addition, you can extend the standard warranty by 2 years. This way, you have right to a replacement product or repairs if your product doesn't work like it should for longer. In addition, you're insured against fall, impact, and water damage, and by unintentional wrong use. And a Backup Plan Complete even insured you against theft.

Is your product damaged in such a way that repairs aren't possible anymore? Or do the repairs cost more than a new products? You'll receive the current price of the same or a similar product in Coolblue Credit. This amount is reduced by the amount of your deductible. Afterwards, you can pick a new product.

To take out Backup Plan, you have to be at least 18 years. Are you a minor? You can't take out a Backup Plan.

On the product page, you can see which Backup Plans we offer for your product. In your shopping cart, you can choose the right Plan. You always buy a Backup Plan together with the product you want to insure. That's possible via the product page, at the store, or via the customer service. After you bought the product, you can't take out a Coolblue Backup Plan. There's a small exception for small products you can take with you to the store. You can still take out an insurance up to 30 days after purchase if the product isn't damaged. We'll first check the product at the store.