What do you do if your Wacom pen doesn't work?

Follow these steps and get started creatively with your stylus and drawing tablet.

1. Measure the pen nib
2. Use a new pen nib
3. Replace the pen nib
4. Update

Find out if your pen nib is really worn down. You need a ruler for this.

1. Put the ruler next to the pen and measure the length.
2. When the pen nib is shorter than 1mm, you have to replace it.
3. Is it longer than that? Go to step 3 and perform an update.

All Wacom drawing tablets come with a spare pen nib. It's often hidden in the pen itself.

• With Intuos models, you can slide open the hatch on the backside.
• With Intuos & Cintiq drawing tablets, you can twist open the pen holder.
• Don't you have spare pen nibs? Buy new pen nibs. You can buy a spare pack at Coolblue.

You can read how to replace the pen nib of your Wacom pen in 2 steps.

1. Pull the old nib straight out of the pen with tweezers, pliers, or similar tools.
2. Slide the new pen nib straight into the shaft of the pen and push the pen nib in slowly until you feel resistance.
3. Now test if the pen does respond. Does the pen still not work? Go to step 4.

The cause is not at the nib. Probably the problem is caused by a software error, for example:

• The Wacom driver is no longer up-to-date
• An update has been performed for the operating system
• An installation error has occurred during installation of the Wacom driver

These software errors can be solved by updating the Wacom driver.